Client Interaction Roles – Agency ModelStreamline relationship-management by defining client interaction roles

I am a brutally honest consultant that provides business advice to creative teams. I offer customized solutions on the best way to run and manage your business. I am a fast-talker, a designer by degree, a frequently requested speaker, an avid reader, a trend-spotter, and your advocate. I love what I do and who I work with.

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Skillshare Online Class

Take the Pain out of Proposals & Pricing: Think, Simplify and Engage


This online class for emerging designers will teach you the steps to pre-qualifying clients, defining objectives, communicating project parameters and impactful ways to customize your proposals.

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Learn to “Build the Love” back into your business with my free creative business manifesto and join my community of designers who care about their business. Sign up for updates on my talks, upcoming book and events.
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Creative Business Manifesto

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Creative Briefs: Aligning Expectations and Measuring Results (Part I)

Why designers are not experts in their clients’ businesses.

Emily's expertise in proposal writing, new business, and strategy has been essential to our growth as a studio. We couldn't imagine running our business without her. If only she could grow a giant beard.
— Jason Kernevich, Principal + Creative Director, The Heads of State, Philadelphia, PA

Emily is a ruthless, whip-cracking disciplinarian of a design business consultant. And I mean that with infinite admiration and love. She’s done wonders for Volume.
— Eric Heiman, Partner, Volume Inc., San Francisco, CA

With Emily’s guidance, we were able to lay a solid foundation for future improvements that we continue to build on today.
— Randy J. Hunt, Creative Director, Etsy, NY

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