Stop/Start/Continue Management Technique
One part of my job that I absolutely love is that my clients often expose me to best business practices. These best practices enrich my own consultation and allow me to grow and stay relevant within a continuously evolving business climate.
One such best practice I recently learned about from a new client is the “stop/start/continue approach.” This technique can be used in many different organizational situations, but is particularly relevant for employee reviews, 360 reviews, troubleshooting communication challenges, and post-mortems with clients.
The Stop/Start/Continue activity is quite simple and gets quickly gets to the heart of an issue; all you have to do is ask three questions:
- What should I stop doing?
- What should I start doing?
- What should I continue doing?
The questions and resulting answers encourage open and honest communication that results in succinct yet actionable strategies. The first question (what should I stop doing?) helps identify behaviors or actions that prevent you from moving forward. The second question (what should I start doing?) focuses on growth opportunities and new learnings. And the last question (what should I doing?) highlights existing strengths.
I recommend that after reading this blog, you take the time to do a personal evaluation and ask yourself these three questions. I personally will stop multi-tasking so often (see earlier post), start volunteering more in my community, and continue learning from my clients!