Did a valuable employee just leave and you need to replace them quickly? Or perhaps you just signed a large client and need to increase resources or add a new skill set quickly? Most hiring decisions aren’t part of a master plan, they are often immediate, unplanned hiring scenarios where new employees are added because of short-term pains rather than long-term stability.
There’s an old business tru-ism that goes something like: “when you assume, you make an ass of you and me.” The expression is especially pertinent to creatives who make incorrect assumptions about client relationships. When we make an assumption, it is often because we are afraid. When it comes to client relationships, sometimes it is easier to keep your head down and keep working. However, these relationships are all about communication.
In a file where I keep of inspirational articles that I have collected over the years, I came across this insightful article from Print Magazine’s October 2010 issue entitled “Devilish Ruses. Psychological tricks. Red Herrings and Poker Faces. Designer reveals how they get clients to say ‘Yes’” by Peter Mendelsund and Peter Terizan.
One part of my job that I absolutely love is that my clients often expose me to best business practices. These best practices enrich my own consultation and allow me to grow and stay relevant within a continuously evolving business climate.
If you are having difficulty getting clients to agree to a final price, here are three strategies that may help you when negotiating and presenting your fees.
Recently, I have been evaluating my business and personal life in 2012, reviewing and recognizing my challenges and achievements in 2012, so that I can make improvements in 2013.
My last blog posting on time tracking best practices mentioned that time tracked against specific tasks should reflect what people are doing in specific areas of expertise. As an example, I mentioned that time should not be tracked against things like “meetings.” That does not tell what each person was doing in the meeting (like concepting, art directing, or project managing).
In order to accommodate future growth, implementing consistent time-tracking systems is an essential tool for all creative businesses.
I know some of these are unbelievable, but these are all real typos made by my students; sort of frightening!
Recently, I got a new puppy (a 6 month old rescue mutt named Kenya) and she needs quite a bit of “potty” training. Accordingly, I immediately hired a dog trainer to help me with that and many other issues. However, it was not until a couple of weeks later before she was able to work with me. Consequently, I researched as much as I could in the meantime and did my best to train her. On the trainer’s first day, she asked me a million questions, including what I used to clean up after my dog after she went in the house. I said, rather proudly (thinking I was so smart) “ammonia!” Well, the trainer’s shocked face and negative response was quite unexpected and, in retrospect, well deserved.